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• Confirmations are faxed/emailed to you as soon as we have a confirmation from our client
• VIPRide.com will call 24 hours in advance to confirm details and exchange phone numbers of passenger and driver.
• For VIP Accounts VIPRide.com will also call 2 hours before the pick to confirm driver in route.
• Always need a emergency/after hours contact number – NO ANSWERING SERVICES

Chauffeurs Do’s

You are CONCIERGE ON WHEELS, to deliver 5-STAR SERVICE.
If you are on time, YOU ARE LATE. Be at pickup 15 MINUTES earlier.
SPARKLING CLEAN VEHICLE, interior, exterior, tires and windows.
CRISP UNIFORM black suit, white shirt, black tie, and leather shoes.
Be PROFESSIONAL, courteous and ATTENTIVE at all times.
Know the DIRECTIONS; pre-plan all routing.
BOTTLE WATER On Board (MANDATORY).
DAILY PAPER or updated reading material on board (MANDATORY).
If LATE for a pick up, notify your Dispatch ASAP and call VIPRide at 866-304-6572 ASAP.
Represent VIPRide at all times.
Display 2 VIPRide Signs, 1 in Windshield, 1 in Passenger Window.
Keep all conversations confidential & respect client’s privacy rights.

Chauffeurs Don'ts

NEVER ASK FOR DIRECTIONS from the passenger.
NEVER STOP FOR GAS or any other reason.
NEVER SPEAK unless you are spoken to.
NEVER TAKE PERSONAL CALLS while client in the vehicle.
NEVER DISCUSS RATES or collect any signatures.
NEVER SMOKE in the car or TRANSFER the smell into the car.
NEVER ARGUE or disagree with your client. Be respectful, call Dispatch if deemed necessary.
NEVER DISTRIBUTE your promotional material, business cards, etc.

Chauffeurs - Airport Arrivals

• Always Call the airline and TRACK FLIGHT arrival times ahead of time.
• All Airport arrivals are MEET & GREET. Ensure you are in a visible spot at the baggage claim with VIPRide.com sign & clients name on a laser printed sign held shoulder level or higher.
• If you CANNOT LOCATE your client, call them on their cell or have them paged at the airport, or call the office. DO NOT LEAVE UNLESS. AUTHORIZED BY VIPRide Dispatch.
• ASSIST with the luggage & make it an enjoyable experience for the client.
• CONFIRM the destination with client and ask if they have a preferred route.

Billing and payment

• To ensure proper payment please fax/email invoices within 48 hours.
• Your invoices will be processed within 2 weeks and payments will be mailed to you.
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